Document Management Software Case Studies

		Paliburg Holdings Limited, Hong Kong                                                    2 Client background Paliburg Holdings Limited is a listed company in Hong Kong. The group engages in property development and investment, and construction and building related businesses in Hong Kong and China. The company is also involved in the provision of hotel management services, securities trading and investment businesses, and the provision of financing services. Challenges Paliburg’s Hong Kong Office had a large volume of construction drawings (up to e-size) and related documents generated from their architecture department. These drawings and documents needed to be photocopied and manually transfered between its internal departments and sub contractors. Processes were time-consuming; hard copies needed to be reproduced extensively, time spent on retrieving drawings/documents and the loss of documents and drawings were major concerns. Laserfiche Solutions & Benefits Laserfiche ECM solution provides the comprehensive functionality that meets the requirements across the entire document management lifecycle. Paliburg is able to attain: •    Real time document sharing among departments without document lost •    Reduce greatly the time spent in searching for architectural drawings and project based      related documents. •    Standardize information flow throughout the organization Customer Quote Donald Fan, Chief Operating Officer of Paliburg Holdings: “Our IT team is impressed on the ease of the system administration and the ubiquitous accessibility through the System's web access features. As the System can provide the feature in standardizing the information flow throughout our organization, we are now considering to expand the Laserfiche to other departments within our organization.”

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		The City of Dubai, Dubai Client Background The City of Dubai was looking for a system to manage all the paperwork associated with 30 years of growth.  Dubai needs chose a scalable, easy-to-implement solution to convert all of the city's paper into digital format Challenges •    Large amount of paper coupled with reduced manpower and huge rental expense •    The existing document management system was complex, difficult to implement and not      user-friendly Laserfiche Solutions & Benefits •    Laserfiche flexible templates allows them to capture and index documents efficiently      from multiple city departments •    Laserfiche strongly supports multiple languages which meets multicultural needs •    Laserfiche workflow automates the process in meeting the International Organization      for Standardization (ISO) and Six Sigma quality control standards for archiving and      storing documents Quote Mustafa Siddiqui, Business Solutions Specialist of Pixel Digital Systems, the City of Dubai's Laserfiche reseller: "Laserfiche will help the City of Dubai increase the value of its existing investment by making it so much easier to use."

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Vietnamese National Institute of Software and Digital Content Industry (NISCI) Client background: NISCI is a science and technology unit under the administration of the Prime Minister, and the management of the Ministry of Information and Communications (MIC).  The National Software Institute is expected to help accelerate the development of the Vietnamese software industry, along with increasing the production of outsourced software for export. Laserfiche Solutions Laserfiche and Quadralink, the exclusive distributor of Laserfiche products to Vietnam, officially signed a memorandum of understanding (MOU) with NISCI to provide electronic document management software services and solutions.  Laserfiche and Quadralink support NISCI in training and technology transfer of utilization of Laserfiche solution with Vietnamese OCR, for building secure, accurate, legally sound archives for the Vietnamese Government. Quote Laserfiche Senior Vice President, Chris Wacker, who represented Laserfiche at the signing ceremony in Hanoi said, “We are confident that the Vietnamese government, like so many other government organizations we work with worldwide, will be very satisfied with Laserfiche’s user friendly yet robust capabilities, and we look forward to a long-term relationship with them.”

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University of Southern California, USA Client background University of Southern California (USC), established in 1880, is one of the world’s leading private research universities.  USC has more than 33,000 students and nearly 3,200 full-time faculties. Challenges •    Personnel records and respective payroll from different schools and colleges occupied      space for storage and required copying for sharing •    Security concern on sensitive information of the faculty personnel files which were      centrally stored in Provost’s Office and distributed to different campus on demand •    Time consuming in searching information from tones of paper documents Laserfiche Solution & Benefits •    Instantly access up-to-date documents even in remote areas •    Better security control on confidential faculty personnel files with privileged rights •    Avoid mis-filing by automating filing and indexing process to the right folder •    Reduce operation cost by saving office space, cost of printing, transportation and time      for transferring records between Provost Office and different campus Customer Quote John Parker, Chief Technology Officer of USC: “Laserfiche is ideally suited to a higher education enterprise environment. It’s easy to install, it’s scalable and it’s easy to support - so it continues to meet our needs, even as they change.”

 

 

Bank of Scotland, USA  Client background Bank of Scotland International, which is part of the HBOS Group, has offices on the Isle of Man and Jersey, separated by 500 miles, share nearly one million customer documents. Challenges •    Rely fax queries between islands •    Response time for customers’ requests  from 6 continents for variety of financial      services, including wealth protection, estate planning, international movement of funds,      and access to wide investment opportunities Laserfiche Solution & Benefits •    Instantly access customer information to enhance customer service •    Reduce workers’ reliance on paper and handle customer service faster and more      efficiently •    Improve disaster recovery and remain data accessible Customer Quote Ranald Caldwell, Director & Head of Operations of Bank of Scotland International: “Laserfiche, will reduce our processing costs, improve disaster recovery and clearly enhance customer service.”

 

 

University of British Columbia, Canada  Client Background University of British Columbia (UBC) was established in 1908; it ranks amongst the top universities worldwide and holds an international reputation for excellence in advanced research and learning. UBC enrolls students in 7 faculties at the Okanagan campus and in 12 faculties at Vancouver. Challenges •    Unable to find appropriate files and difficult to address where the files are located •    Slow turnaround time to get the right information to meet students’ needs •    Security concern on sensitive documents being accessed by inappropriate personnel Laserfiche Solution & Benefits •    Immediate access to right information to address students’ needs •    Ensure files are accessed by staff with privileged rights and keep track of all activities Customer Quote Robson Agnew, Records Manager of UBC: “The more folks you have using Laserfiche, the more benefits you realize from it. Although most departments act independently when it comes to their software decisions, in fact, we’re all interconnected. A unified Laserfiche system is a great thing for any university.”

		San Francisco Police, USA Client background San Francisco Police aims at providing service with understanding, responding with compassion, performing with integrity and law enforcement with vision.  It is divided into 3 Bureaus and currently has 10 main police stations throughout the city in addition to a number of police substations. Challenges •    Massive paper problem - 200,000 sheets of incident report with supplemental reports,      evidence, statements and more are generated every month •    Delay in readying criminal case for court due to inefficient distribution - reports were      photocopied and distributed on paper to officers in the Investigations Bureau and the      District Attorney Laserfiche Solution & Benefits •    Act as an secure electronic data bank, 9 million pages of police report have been      indexed and imaged •    Streamline manual processes and cuts delivery time for court-issued restraining orders      from days to minutes •    Enable more accurate information, makes information efficiently available to agencies •    Target to provide access to reports over the secure public safety intranet with Laserfiche      web browser in the coming future for inspectors and district attorneys Customer Quote Lieutenant Jack Ballentine of San Francisco Police: "We greatly appreciate the outstanding service and swift way Laserfiche® and TCi have handled our operational concerns."

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		Texas Medical Board, USA Client background The Medical Board regulates the practice of medicine in Texas by licensure, discipline and education.  It has a legislative mandate to file and track all complaints filed on any doctor licensed in the state. Challenges •    Thousands of paper documents are created during investigation of complaints which      could be critically used in legal proceedings •    Time consuming in locating the exact paper documents •    Inflexible customization of existing FileNet system which led to high cost of programming      and maintenance Laserfiche Solution & Benefits •    Provide better capabilities with lower maintenance costs and easier administration •    Cut cost by using less staff time •    Allow off-site staff, consultants and board members to search cases documents anytime      and anywhere by Laserfiche web browser •    Ensure all the confidential consumer information is securely protected Customer Quote Anthony Merritt, Systems Analyst of The Texas Medical Board: "Laserfiche nearly tripled our ability to capture and process complaint documents and it saves us time and energy every day."

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Bank of China, USA  Client background Bank of China New York (BOC) provides personal and corporate banking services, treasury services for the US region.  BOC is the largest foreign exchange financial institution in the US and second largest bank in the world Challenges •    Inconvenient access to critical documents which were stored in file cabinet •    Delay on response which hold up execution of important transactions •    Inefficient information sharing - paper documents were manually transferred      between offices Laserfiche Solution & Benefits •    Immediate access to important information for authorized employees •    Speed up response and decision making •    Reduce paper and time for transferring paper documents between offices, link      Accounting, General Management Office, Clearing, and Loan departments throughout      the nation Customer Quote Chengwen Zhuo, Manager of BOC Accounting Operations in New York: “The installation of Laserfiche has significantly improved our ability to provide expedited service to our customers.”

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